PRIVACY POLICY

Effective Date: October 2025

Centennial Homes Niagara (“we”, “us”, “our”) is committed to respecting your privacy and protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights.

  1. Accountability
    • Centennial Homes Niagara is responsible for all personal information under our control.
    • If you have any questions or concerns about our privacy practices, or want to make a complaint, you may contact our Privacy Officer at:

      Privacy Officer
      Centennial Homes Niagara
      353 Townline Road, Niagara-on-the-Lake, ON L0S 1J0
      Email: info@centennialhomesniagara.com
      Phone: 905-708-0123

  1. What We Collect, How, and Why

We collect personal information only as necessary for our business purposes. Types of personal information we may collect include:

    • Name, mailing address, phone number, email address
    • Project details, preferences, and budget
    • IP address, browser type, cookies, usage data
    • We will identify the purpose for which personal information is collected at or before the time of collection.
    • We limit collection of personal information to that which is necessary for the identified purposes.
  1. Consent
    • We obtain consent (express or implied) for the collection, use, and disclosure of personal information, except where inappropriate.
    • Express consent may be via a signed form, email, or web form checkbox. Implied consent may occur when you voluntarily provide information for certain purposes (for example by completing a contact form).
    • If we want to use or disclose your personal information for a new purpose, we will obtain your consent again (unless legally permitted otherwise).
  1. Use, Disclosure, and Retention
    • Your personal information is used only for the purposes for which you provided it, or for reasonably similar purposes, unless you consent otherwise or the law requires.
    • We do not share personal information with third parties except:
      • To service providers who perform functions on our behalf (e.g. website host)
      • With your consent
    • We retain personal information only as long as necessary to fulfill the identified purposes or as required by law.
    • Once personal information is no longer required, we securely destroy, erase, or anonymize it.
  1. Accuracy
    • We make reasonable efforts to ensure that personal information is as accurate, complete, and up-to-date as needed for the purposes for which it is to be used.
    • If you find errors or want to update your information, let us know and we will correct it.
  1. Safeguards
    • We protect personal information using appropriate physical, organizational, and technological security measures.
    • Access to personal information is limited to those employees, contractors, or agents who require it to do their job.
  1. Openness
    • We make this Privacy Policy available on our website.
  1. Individual Access
    • On request, you have the right to:
      • Access the personal information we hold about you
      • Be informed of how we use it and to whom it has been disclosed
      • Request correction of any inaccurate or incomplete information
    • To make such a request, contact our Privacy Officer (details above). We may require verification of your identity.
  1. Challenging Compliance
    • If you have a complaint about our compliance with this policy or PIPEDA, you may submit it to our Privacy Officer.
    • We will investigate your complaint and respond in a timely manner.
    • If you are not satisfied, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
  1. Cookies and Tracking Technologies
    • Our website uses cookies and similar technologies to track usage and improve user experience.
    • Cookies may collect anonymous information such as IP address, browser type, and pages visited.
    • You may disable cookies via your browser settings, but this may affect functionality of the website.
  1. Cross-Border Data Transfers
    • If your personal information is stored or processed outside Canada, we ensure that comparable levels of protection are maintained.
    • We will disclose where that is the case, and obtain your consent if required.
  1. Changes to This Privacy Policy
    • This policy may be updated from time to time. When updates are made, we will post the revised policy on our website with a new “Effective Date”.
    • Material changes will be communicated to clients or users where feasible.

If you have any questions about this policy or our practices, contact us.

ACCESSIBILITY POLICY

Statement of Organizational Commitment

Centennial Homes is committed to ensuring that people with disabilities are able to participate and given equal access to our services and facilities and are treated in a manner that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner. We will meet our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws by removing and preventing any barriers to accessibility.

Centennial Homes is committed to meeting its present and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Centennial Homes understands that the obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its standards for accessibility do not limit or substitute its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

Centennial Homes is committed to providing excellence in goods and services to all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and give equal opportunity for people with disabilities.

Training

We are committed to training all staff and any new hires all the policies related to providing accessible customer service, other accessible standards for Ontario, and aspects of the Ontario Human Rights Code that relate to people with disabilities.

Training includes:

    • the purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards.
    • our customer service standards policy
    • how to communicate and interact with persons with various kinds of disabilities
    • how to interact with people that use an assistive device or require the assistance of a service animal or a support person
    • how to come up with a solution if a person with a disability is having difficulty accessing our services or facilities.

A record of training provided with dates will be kept in their employee file.

Assistive Devices

People with disabilities may use their personal assistive devices while accessing our services or facilities.

Communication

We will communicate with people with disabilities in ways that take their disability into account, and we will use the best method that works best for them.

Service Animals

People with a disability can be accompanied by a guide dog or service animal on all parts of our premises that are open to the public. Our staff may ask for documentation (letter or other form) from a regulated health professional that confirms that the service animal is required for reasons related to their disability or when we cannot readily identify that an animal is a service animal.

Support Persons

A person with a disability may be accompanied by a support person while on our premises.

Notice of Temporary Disruption

We will provide notice if there is a planned or unexpected disruption that occurs to our service or facilities that may be used by customers with a disability. Customers will be notified with the nature of the disruption, the anticipated duration, and a description of alternative services, if available.

Feedback Process

Centennial Homes welcomes all feedback on how we provide accessible customer service, and this will help us to identify barriers and concerns. This may be done in person, through email, by phone or through our website. All concerns and complaints will be taken into consideration, and it will help us to ensure that there are no barriers to providing the best possible service and access to our facilities to people with disabilities.

Notice of Availability of Documents

We will provide documents in an accessible format or with communication support on request. We will consult with the person making the request to determine the suitable format or communication required and this will be done in a timely manner. If information is nonconvertible, we will inform the requestor with a reason why it cannot be converted and a summary of the nonconvertible information or communications.

Employment

All employees, job applicants, and the public will be made aware that accommodations can be made during the recruitment and hiring process for applicants with disabilities. We will consult with the applicants to ensure that suitable accommodation is provided.

We will provide information as soon as we are aware of the accommodation requirements needed due to an employee’s disability.

Where needed, customized emergency information will be provided to help an employee with a disability during an emergency.

We have a return-to-work process for employees who are absent due to a disability in order to return to employment.

Design of Public Spaces

We will meet all accessibility laws when building or making major changes to our facilities. This includes accessible parking, exterior paths of travel (sidewalks), service and waiting areas.

Changes to Existing Policies

Any policies that do not respect and promote the integration, dignity, independence, and equal opportunity for persons with disabilities will be removed.

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This document is publicly available and accessible formats will be available upon request.